FAQ

Everything you need to know about ordering, shipping, returns and product care at Miss Q Fashion. If your question is not answered here, email us at info@missqapparel.com — we respond within 24 hours.

Shipping

How long does shipping take?
Orders will be dispatched within 1 to 2 business days. Delivery within the United States of America via UPS or FedEx typically takes 3 to 5 business days, depending on your location.
Is shipping free?
Yes! We offer free standard shipping on all orders within the United States of America, with no minimum spend required.
Which carriers do you use?
We ship with UPS and FedEx. A tracking number is emailed to you as soon as your order leaves our studio.
Do you ship internationally?
Currently, we only ship within the United States of America. For international inquiries, please contact us at info@missqapparel.com.
How can I track my order?
Once your order has been shipped you will receive a shipping confirmation email with your tracking number. You can also track your order anytime on our Order Tracking page.
My order has not arrived — what should I do?
Check your tracking link first. If your parcel has not arrived within 7 days of the expected delivery date, email us your order number and we will open an investigation with the carrier right away.

Returns & Refunds

What is your return policy?
You may request a return within 30 days of delivery. Items must be unused, unworn and in original condition with tags and packaging.
How do I start a return?
Email us at info@missqapparel.com with your order number, the item(s) you wish to return, and the reason for return. Our team will reply within 24 hours with your return instructions.
What if my item arrives damaged or defective?
Contact us within 14 days of delivery with clear photos of the package and the item. Approved claims are covered by us — including return shipping — and we will send a replacement or a full refund.
Who pays for return shipping?
If you are returning an item due to change of mind, you are responsible for return shipping costs. If the return is due to our error (damaged, defective or incorrect item), we cover return shipping.
How long do refunds take?
Approved refunds are issued to your original payment method within 3 to 5 business days. Your bank or card issuer may take additional time to post the credit.
How will I know my refund has been processed?
You will receive an email confirmation as soon as your refund is issued. If you do not see it after 5 business days, contact us at info@missqapparel.com and we will follow up for you.

Orders & Payment

Can I cancel or modify my order?
Please contact us within 2 hours of placing your order. After this time, the order may already be processed and we may no longer be able to make changes.
What payment methods do you accept?
We accept Amex, Diners Club, Discover, JCB, Maestro, Mastercard, Visa, Visa Electron and PayPal.
Is checkout secure?
Yes. Our store runs on Shopify's secure checkout, and payment details are encrypted end to end — we never see or store your full card number.

Products & Fit

What sizes do you offer?
Most styles are available in S, M, L and XL, and select styles run from XS to 2XL. The exact size options are listed on each product page.
How do I choose the right size?
Each product page lists its available sizes and detailed measurements. If you are between sizes, we recommend sizing up for corset and pleated styles for the most comfortable fit.
How do I care for my dress?
Care instructions are printed on every product page and vary by fabric — for example, hand wash cold and hang dry for tulle styles. Please follow the care line of the specific dress you order.

Contact

How can I contact you?
Email: info@missqapparel.com
Phone: +1 626-321-7393
Response time: we reply within 24 hours.
Where are you located?
Miss Q Fashion, 227 Valley Blvd, San Gabriel, CA 91776, USA. Our team serves customers nationwide online.
What are your opening hours?
Pacific Time (PT)
  Monday to Saturday: 10:00 AM – 8:00 PM
  Sunday: 11:00 AM – 6:30 PM

Email: info@missqapparel.com  |  Phone: +1 626-321-7393  |  Response Time: within 24 hours