Order Tracking
Every order we ship comes with a tracking number, and you can follow your parcel from our studio to your door using this page.
How to track your order
- Check your email. Once your order is dispatched (within 1 to 2 business days of purchase) you receive a shipping confirmation email containing your tracking number.
- Open your tracking link. The link in that email opens the carrier's live tracking page for your parcel.
- Or track it here. Visit the carrier site directly and enter your tracking number: UPS (ups.com) or FedEx (fedex.com), depending on the carrier shown in your shipping confirmation email.
- Delivery time. Standard delivery within the United States takes 3 to 5 business days after dispatch, with free standard shipping on all orders.
Tracking status explained
- Label created / Pending — your order is packed and the carrier has not yet scanned the parcel. Please allow up to 24 hours for the first scan to appear.
- In transit — the parcel is moving through the carrier network. Your tracking updates as it reaches each facility.
- Out for delivery — the parcel is on the delivery vehicle for that day.
- Delivered — the carrier records the parcel as delivered to the shipping address on your order. If it is marked delivered but you cannot find it, check with household members and neighbours, then contact us.
Not received yet?
If your order has not arrived within 7 days of the expected delivery date, email us at info@missqapparel.com with your order number and tracking number. We will open an investigation with the carrier and reply within 24 hours. Parcels lost in transit are covered by us, in line with our Refund Policy.
Need help?
Email: info@missqapparel.com | Phone: +1 626-321-7393
Opening Hours (Pacific Time): Monday to Saturday: 10:00 AM – 8:00 PM; Sunday: 11:00 AM – 6:30 PM.
Response Time: we respond within 24 hours. Miss Q Fashion, 227 Valley Blvd, San Gabriel, CA 91776, USA.